At Synaptik Solution, we are committed to providing fast, secure, and discreet delivery for all our research-grade products. Please read the following policy carefully to understand how we handle shipping and returns.

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Shipping Information

ORDER PROCESSING

• All orders are typically processed within 1–2 business days.
• Processing times may extend during peak seasons.
• Once your order has been dispatched, you will receive an email confirmation with tracking information.

SHIPPING METHODS & DELIVERY

• We use USA Post Express Shipping for all deliveries within USA.
• Estimated delivery time is 1–2 business days after dispatch, depending on your location.
• Please note: We guarantee dispatch, not delivery. Once your parcel is handed to the courier, we are not liable for any delays, damages, or losses beyond our control.

DISCREET PACKAGING

All parcels are packed in plain, unbranded packaging with no reference to the contents or nature of the items inside. We value your privacy and take discretion seriously.

SHIPPING COSTS

• Flat Rate Shipping: $14.95 USD via US Post Express.
• Free Shipping: Automatically applied on orders over $189.00 USD.

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Return & Refund Policy

DAMAGED OR INCORRECT ITEMS

Due to safety concerns and regulatory compliance;

• we do not accept returns for change of mind or incorrect product selection. Please review your order carefully before confirming your purchase.
• No returns are accepted once a parcel has been dispatched.

If your order arrives damaged or contains the wrong item(s):

• Contact us within 48 hours of delivery at support@synaptiksolution.com.
• Include your order number and clear photos of the issue.
• We will arrange a replacement at no additional cost to you.

CANCELLATIONS

Once an order has shipped, it cannot be cancelled, refunded, or altered.

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If you have any questions regarding your order or this policy, feel free to reach out to our support
team at support@synaptiksolution.com. We’re here to help