Privacy Policy
- (processed securely through third parties)
- Research institution details and credentials
- Communication records
INFORMATION WE COLLECT AUTOMATICALLY
When you visit our site, we may collect:
- IP address and device identifiers
- Browser type and version, time zone, and platform
- URL clickstream (navigation to, through, and from our site)
- Page visit durations, page interaction details (scrolling, clicks, mouse-overs)
- Technical errors and download issues
- Phone numbers used to contact customer support
- Cookies are other tracking technologies
INFORMATION FROM THIRD PARTIES
We may also collect personal data from:
- Payment processors
- Analytics and advertising networks
- Delivery services
- Credit reference agencies and compliance partners
⸻
2. How We Use Your Information
We may use your data to:
- Fulfil your orders and provide customer service
- Verify your research qualifications
- Process payments securely
- Communicate order status or product updates
- Improve the performance and security of our website
- Recommend products and services similar to your past orders
- Comply with legal obligations and enforce our terms
- Prevent fraud and unauthorised use
We will contact you via email or SMS only for products or services similar to those previously purchased, unless you opt out.
⸻
3. Cookies & Tracking Technologies
Our website uses cookies to:
- Remember your preferences and login sessions
- Analyse traffic and user behaviour
- Improve user experience and page performance
- Display relevant advertising
You may disable cookies in your browser settings, but this may affect functionality.
⸻
4. Data Security
We implement strict security measures, including:
- SSL encryption for all transactions
- Secure payment gateways (e.g., PayPal, Stripe)
- Regular site security assessments
- Access controls for personal data
- Secure data storage and backup practices
⸻
5. Data Retention
We retain your personal information:
- As long as your account is active
- As required to fulfil legal and regulatory obligations
- For a minimum of 7 years for financial and tax record purposes
- Until you request deletion, subject to applicable laws
⸻
6. Disclosure of Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers
- Payment processors
- Delivery couriers (e.g., USA Post)
- Web hosting and analytics platforms
- Customer service and communication tools
LEGAL COMPLIANCE
We may disclose your data when required by:
- USA law
- Court orders or government authorities
- Enforcement agencies under lawful instruction
BUSINESS TRANSFERS
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
⸻
7. Your Rights (Under the USA Privacy Principles)
You have the right to:
- Request access to the personal information we hold about you
- Request correction of incorrect or outdated data
- Request deletion of your information (when permitted by law)
- Withdraw consent or restrict certain data uses
- Lodge a complaint with the Office of the USA Information Commissioner (OAIC)
To exercise these rights, contact us at: support@synaptiksolution.com
⸻
8. International Data Transfers
If your data is transferred outside of USA, we ensure all necessary safeguards are in place in line with USA privacy laws.
⸻
9. Children’s Privacy
Our products and services are intended for adults (18+). We do not knowingly collect personal data from children.
⸻
10. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy policies or content of those third-party sites.
⸻
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page. Continued use of our site constitutes acceptance of the revised policy.
⸻
For questions about this Privacy Policy or to submit a data request, please contact us at support@synaptiksolution.com