Welcome to Synaptik Solution. This Privacy Policy, together with our terms of use and any other referenced documents, outlines how we collect, use, disclose, and protect your personal information when you use our website (www.synaptiksolution.com) or interact with us. By accessing or using our website, you accept and consent to the practices described in this
policy.

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1. Information We Collect

INFORMATION YOU PROVIDE TO US

You may provide personal data by:

• Filling out forms on our site
• Contacting us via email, phone, or other communication channels
• Registering on our website
• Placing an order
• Participating in forums, social media features, or promotions

 

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third parties)
• Research institution details and credentials
• Communication records

INFORMATION WE COLLECT AUTOMATICALLY

When you visit our site, we may collect:

• IP address and device identifiers
• Browser type and version, time zone, and platform
• URL clickstream (navigation to, through, and from our site)
• Page visit durations, page interaction details (scrolling, clicks, mouse-overs)
• Technical errors and download issues
• Phone numbers used to contact customer support
• Cookies are other tracking technologies

INFORMATION FROM THIRD PARTIES

We may also collect personal data from:

• Payment processors
• Analytics and advertising networks
• Delivery services
• Credit reference agencies and compliance partners

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2. How We Use Your Information

We may use your data to:

• Fulfil your orders and provide customer service
• Verify your research qualifications
• Process payments securely
• Communicate order status or product updates
• Improve the performance and security of our website
• Recommend products and services similar to your past orders
• Comply with legal obligations and enforce our terms
• Prevent fraud and unauthorised use

We will contact you via email or SMS only for products or services similar to those previously purchased, unless you opt out.

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3. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your preferences and login sessions
• Analyse traffic and user behaviour
• Improve user experience and page performance
• Display relevant advertising

You may disable cookies in your browser settings, but this may affect functionality.

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4. Data Security

We implement strict security measures, including:

• SSL encryption for all transactions
• Secure payment gateways (e.g., PayPal, Stripe)
• Regular site security assessments
• Access controls for personal data
• Secure data storage and backup practices

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5. Data Retention

We retain your personal information:

• As long as your account is active
• As required to fulfil legal and regulatory obligations
• For a minimum of 7 years for financial and tax record purposes
• Until you request deletion, subject to applicable laws

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6. Disclosure of Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers
• Payment processors
• Delivery couriers (e.g., USA Post)
• Web hosting and analytics platforms
• Customer service and communication tools

LEGAL COMPLIANCE

We may disclose your data when required by:

• USA law
• Court orders or government authorities
• Enforcement agencies under lawful instruction

BUSINESS TRANSFERS

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

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7. Your Rights (Under the USA Privacy Principles)

You have the right to:

• Request access to the personal information we hold about you
• Request correction of incorrect or outdated data
• Request deletion of your information (when permitted by law)
• Withdraw consent or restrict certain data uses
• Lodge a complaint with the Office of the USA Information Commissioner (OAIC)

To exercise these rights, contact us at: support@synaptiksolution.com

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8. International Data Transfers

If your data is transferred outside of USA, we ensure all necessary safeguards are in place in line with USA privacy laws.

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9. Children’s Privacy

Our products and services are intended for adults (18+). We do not knowingly collect personal data from children.

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10. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy policies or content of those third-party sites.

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11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page. Continued use of our site constitutes acceptance of the revised policy.

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For questions about this Privacy Policy or to submit a data request, please contact us at support@synaptiksolution.com